Privacy Policy
Granite Roofing, LLC dba Cougill Roofing (“we,” “us,” or “our”) takes the security and privacy of your personal information extremely seriously. We will not trade, sell, or rent your personally identifiable information. For an overview of Cougill Roofing’s (www.cougillroofing.com) privacy practices, please read below.
We are strongly devoted to defending the privacy of your personal information. The policies below are relevant to the cougillroofing.com website (the “Website”) created and maintained by Granite Roofing, LLC dba Cougill Roofing. We have established this Privacy Policy to inform you of the type of personal information we may collect during your visit to the Website, why we collect your information, what we use it for, when we may share it, and how you can control it.
By visiting our Website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website. We may, from time to time, revise this Privacy Policy, and the date of the last revision will be available at the bottom of this page. By using our services, you acknowledge and accept this Privacy Policy. Your continued use of our services after changes have been posted will constitute your acceptance of those changes.
If you have any questions about this Privacy Policy or do not see your concerns addressed here, please contact us by email at Receptionist@cougillroofing.com or by phone at 501-812-9400.
What Information About Me Is Collected and Stored?
Granite Roofing, LLC dba Cougill Roofing adheres to the highest standards of ethical practice in all of our processes and is devoted to protecting the privacy of all users of our Website. Our privacy policy is straightforward: except as described below, we do not sell, barter, trade, or rent your personal information to any organization or individual outside of Granite Roofing, LLC dba Cougill Roofing. One of the core values we follow in operating this Website is that we ask for no more information than is necessary to provide the service(s) you have requested. As a result, what information we collect and store depends largely on how you choose to use our Website and our services.
Personal Information
We collect and store information that you enter into this Website or that you provide through our Customer Service Department. For instance, when you create an account, request an estimate, or place an order, we may collect and store some or all of the following information: name, billing address, service address, email address, telephone number, and payment information. This information is used to provide the products and services you have requested, to schedule and complete roofing services, to send confirmations, and to provide customer service.
Registration may also be required, and personal information may also be gathered in areas of the Website where you intentionally provide such information — for example, contact and estimate request forms, reviews, or customer service inquiries. Parts of this information may also be used to contact you about promotions, new services, special offers, and new site features, unless you have opted not to receive promotional communications from us.
Anonymous Information
During your use of the Website, we may collect certain information that does not identify you personally (“Anonymous Information”). Typically, this information is gathered from “traffic data.” We collect and store certain information each time you interact with this Website, such as your IP address, browser information, and referring site domain name. We also gather information regarding customer traffic patterns and site usage. This information is used to evaluate and improve this Website and to give our customers a better online experience.
Use of Cookies and Spyware
We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer. In addition, like many websites, we use “cookies,” which are small records stored on your computer’s hard drive by your browser.
Cookies allow us to recognize account holders and improve their browsing experience. Most browsers accept cookies by default but allow you to disable them. We recommend that you keep cookies “turned on” so that we can provide you with a user-friendly experience on this Website. You may occasionally receive cookies from companies advertising on our behalf. We do not control these cookies, and they are not subject to our cookie policy.
We may also collect and combine information about you that we obtain from other sources, to help us maintain accurate information in our records and to provide product information and special offers that we believe will be of interest to you, if you have agreed to receive email communications from us, and to provide reminders about service opportunities.
Our Newsletter & Email List
We collect email addresses and zip codes of customers who subscribe to our newsletter. Other than through our third-party service providers (described below), this information is not shared with any third parties for any reason. Anyone who no longer wishes to receive our newsletter may, at any time, follow the “Unsubscribe” instructions included in every newsletter email.
Is Information Collected From Children?
We do not knowingly sell or provide services ordered from this Website directly to anyone under the age of 13, nor do we knowingly collect personal information from anyone under the age of 13. If you are under the age of 13, you should use this Website only with the involvement of a parent or guardian and must not provide any personal information to us. Our Website is not directed at children under the age of 13, and children under 13 must not use our Website without prior parental permission.
How We Use Your Information
Except as described in this Privacy Policy, we do not sell or share information about your personal use of our Website, or any personal information we receive online, with anyone or any organization not affiliated with us. If we propose to use your personal information in a new way, you will be given the opportunity to tell us not to permit such use.
Changes to This Policy
We are committed to maintaining a high-quality Website. As our Website continues to develop, we may add new services and features. If these additions affect our Privacy Policy, this document will be revised accordingly. We will post any revisions prominently so that you can always see what information we collect, how we use it, and whether we disclose it. We recommend that you review this Privacy Policy each time you visit our Website in case you have missed a notice of changes.
SMS Disclosure
Consent to receive SMS messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for more information. You may review our Privacy Policy on our website to learn how your data is used. Your privacy is our priority.
By clicking “Submit,” you agree to Granite Roofing, LLC dba Cougill Roofing’s Terms of Service and to the applicable service agreement on the Website.
Granite Roofing, LLC dba Cougill Roofing: Thank you for opting in to receive SMS messages from us. Message frequency may vary. Message and data rates may apply. Reply STOP to stop receiving messages from us. Reply HELP for more information.
Granite Roofing, LLC dba Cougill Roofing: For help or information, please contact us at 501-812-9400. Reply STOP to opt out of messaging.
Granite Roofing, LLC dba Cougill Roofing: You will receive no further messages from us. If this was an error, reply UNSTOP to continue receiving messages.
Opt-Out and Correction Procedures
You may opt out of receiving promotional emails and newsletters from us at any time. We offer you the option to opt out of communications from us at the point where we request information from you. There are several ways you can let us know whether or not you wish to receive promotional communications from Granite Roofing, LLC dba Cougill Roofing: when you create an account or place an order, you will have an opportunity to make your selections, and you may also change these selections at any time by following the “unsubscribe” instructions contained in our promotional emails.
Who Do I Talk to If I Have More Questions?
Questions regarding this Privacy Policy should be directed to Granite Roofing, LLC dba Cougill Roofing Customer Service by phone at 501-812-9400, or by email at Receptionist@cougillroofing.com